The user test is based on a scripted architecture inspired by the paths of the call centres, allowing the responses to be adapted according to specific needs. Dynamic flow adjusts the tone and depth of real-time assistance, providing a personalised experience. During the test, a simple question ('What is a chatbot?') Was posed, with the script read aloud via a virtual character, at a distance. A functional version is being developed on Voiceflow AI to validate the effectiveness of the model in a real context.